To cancel your activity, written notification must be sent to info@bacalarexperiences.com. For a full refund, cancel up to 7 days prior to the scheduled departure. Cancellations received between 6 and 4 days prior to the scheduled departure date will incur a 20% cancellation fee. Cancellations 3 days prior to tour departure will incur a 50% cancellation fee. Same-day cancellations or "no-shows" are 100% non-refundable.